Columbus Property Management

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Resident Survey Returns High Satisfaction Rates

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Resident Survey Returns High Satisfaction Rates
Thursday, May 03, 2012

A recent survey of CPM tenants finds most are quite pleased with CPM's Property Management services. Here are the results:

89% said the Front Desk Staff was friendly or pleasant
86% found the Front Desk staff to be accommodating
85% reported that their PM staff was friendly or pleasant
84% found the Maintenance staff to be friendly or pleasant
82% said that the Recertification Staff was accommodating
80% said the rent paying process was efficient
78% said the office hours were between good and excellent
75% said the rent calculation was explained to them during the Recertification process
74% rated CPM's professionalism as good or excellent
70 % said their calls were returned by the end of the week
68% stated staff availability was between good and excellent
66% stated their overall satisfaction as a resident was between good and excellent
40% have been residents for 5 or more years
52% said that Maintenance staff responded to non emergencies within a week

Survey results were collected from July through December of 2011 during CPM’s Recertification process. Participation in the survey was voluntary.